Privacy Policy — RentSynk
RentSynk ("we", "us") is an independently developed application — an individual app project, not a corporation. This Privacy Policy describes how we collect, use, and protect your information when you use the RentSynk mobile application (iOS and Android) and website at web.rentsynk.com (together, the "Service"). This single policy applies identically on the Apple App Store, Google Play, and the web.
By using the Service you agree to this policy. If you do not agree, please do not use the Service.
1. Information We Collect
1.1 Information you provide directly
| Data | Purpose | Required? |
|---|---|---|
| Phone number | Account creation and sign-in. We use one-time password (OTP) verification via SMS — your phone number is your account identity. | Yes |
| Full name | Displayed on your profile, rent receipts, and rental agreements. | Yes |
| Rental & tenancy details | Property names, unit details, addresses, rent amounts, deposits, lease dates — entered by owners and tenants to manage tenancies. | For those features |
| Payment records | Payment amounts, dates, payment method (online/cash), and optional bank transaction reference (UTR) numbers you submit as proof of rent payment. We do not collect card numbers, bank credentials, or process payments — payments happen outside the app between tenant and owner. | For those features |
| Payment proof files | Images or PDF files you upload as proof of a rent payment. | Optional |
| Rental agreement content | Agreement text created, imported, or signed through the app. | For those features |
| Service-provider profile | If you register as a service provider ("Service" role): your skills and service radius. | For that role |
1.2 Location data
- When we collect it: (a) when a property owner pins a property address on the map; (b) when any user searches for nearby service providers using "current location"; (c) continuously, including in the background, for service providers ("workers") who have switched their availability ON — this is how we match nearby jobs to them.
- Prominent disclosure: RentSynk collects location data to enable service-provider matching even when the app is closed or not in use, but only while you have the Service role AND have set yourself as "Available". Turning availability off stops all location collection.
- Location is always requested through the operating system's permission dialogs. You can revoke it at any time in your device settings; features that depend on it will simply be unavailable.
1.3 Information collected automatically
- Device & push identifiers: a push notification token (Firebase Cloud Messaging) so we can deliver rent reminders, payment updates, and invitations; a per-device session identifier (we allow one active device per account).
- App integrity signals: Firebase App Check (Play Integrity on Android, App Attest/DeviceCheck on iOS) to verify requests come from a genuine copy of our app.
- Advertising data: our free tier shows ads via Google AdMob. AdMob may collect device identifiers (such as the Android Advertising ID or Apple IDFA, where you permit it), coarse location, and app interaction data to serve and measure ads. On iOS, tracking for personalized ads occurs only if you allow it through Apple's App Tracking Transparency prompt. See Google's advertising policy.
- Purchase data: if you buy a subscription or in-app product, the purchase is processed by Apple or Google; we and our provider RevenueCat receive purchase receipts and anonymized transaction identifiers — never your card details.
- Diagnostics: basic logs (timestamps, error traces, IP address at our servers) to keep the Service secure and working.
1.4 Permissions we may request
| Permission | Why |
|---|---|
| Location (foreground & background) | Property pinning, nearby service search, worker availability matching (background only for available workers) |
| Camera / Photos / Files | Uploading payment proof and importing agreement documents |
| Notifications | Rent reminders, payment confirmations, tenancy invitations |
| Phone (dialer) | Tap-to-call a service provider (opens your dialer; no call data is collected) |
We never read your contacts, SMS inbox, call logs, or browsing history.
2. How We Use Your Information
- Create and secure your account (OTP sign-in, single-active-device enforcement)
- Connect owners, tenants, and service providers and operate tenancies, rent ledgers, receipts, and agreements
- Send transactional notifications (rent due, payment submitted/confirmed, invitations, lease-end reminders)
- Match available service providers to nearby search requests
- Show ads (free tier) and manage subscriptions
- Prevent fraud and abuse, comply with law, and improve the Service
We do not sell your personal information.
3. How We Protect Your Information
- Sensitive fields (phone numbers, names, addresses, transaction references, agreement text) are encrypted at rest with AES-256 in our database.
- All traffic between the app and our servers uses HTTPS/TLS.
- Authentication uses Firebase-verified tokens on every request; access to your records is enforced server-side on every query.
- Payment proof files are access-controlled — visible only to the tenant who submitted them and the owner of that tenancy.
No system is perfectly secure; we cannot guarantee absolute security, but we follow industry-standard practices.
4. Sharing Your Information
We share data only with:
- Other users, as the Service requires: your name and phone number are visible to users you transact with (your owner, your tenant, or — for service providers — users who find you in search). Rent and agreement details are visible to the parties of that tenancy only.
- Service providers (processors): Google Firebase (authentication, push notifications, app integrity), Google AdMob (advertising), RevenueCat (subscription management), Mapbox (maps and address search), and our cloud hosting providers (Microsoft Azure, Cloudflare). Each receives only what it needs to perform its function.
- Legal requirements: if required by law, court order, or to protect the rights and safety of users.
- Business transfer: if the project is ever transferred or acquired, your data may transfer with appropriate protection.
5. Data Retention
- Account data is kept while your account is active.
- Financial and tenancy records (payments, receipts, signed agreements) may be retained after account deletion where there is a legal or legitimate business obligation (e.g., tax and dispute records), in anonymized or access-restricted form.
- Location data from service providers is transient — we store only the most recent position while you are Available.
6. Account & Data Deletion (Your Right to Erasure)
You can request deletion of your account and associated personal data at any time, by either method:
- In the app: Settings → Delete Account. You will be asked to confirm; deletion is immediate.
- On the web (no app install needed): visit web.rentsynk.com/legal/delete-account, verify ownership of your phone number via OTP, and confirm deletion.
What is deleted: your phone number, name, sign-in credentials (your Firebase account), push tokens, service-provider profile and location data, and notifications.
What may be retained: anonymized transactional records (rent ledger entries, receipts, signed agreements) that other parties (e.g., your landlord or tenant) are legally entitled to keep, and records we must keep by law. These are no longer linked to your identity.
You may also contact us at support.rentsynk@gmail.com for any deletion or data-access request. We respond within 30 days.
7. Your Rights
Depending on your jurisdiction (e.g., GDPR, CCPA, India DPDP Act), you may have the right to access, correct, export, restrict, or delete your personal data, and to object to processing. Exercise these rights via support.rentsynk@gmail.com. You will not be discriminated against for exercising them.
8. Children's Privacy
The Service is not directed at children and is intended for users 18 years or older (the age required to enter rental agreements). We do not knowingly collect data from anyone under 18. If you believe a minor has provided us data, contact support.rentsynk@gmail.com and we will delete it.
9. International Transfers
Our servers and processors may be located outside your country. Where required, we use appropriate safeguards (such as standard contractual clauses) for such transfers.
10. Changes to This Policy
We may update this policy. Material changes will be announced in the app or by notification, with the "Last updated" date revised. Continued use after changes means acceptance.
11. Contact Us
RentSynk — an independent app project.
Email: support.rentsynk@gmail.com