Terms of Service — RentSynk

Version 2 · Effective 5 October 2026 · Replaces the version of 13 July 2026

These Terms of Service ("Terms") govern your use of the RentSynk mobile application (iOS and Android) and the website at web.rentsynk.com (together, the "Service"). The Service is operated by Mohammed Wasif Ul Haq, an individual based in Hyderabad, Telangana, India ("we", "us", "our").

You accept these Terms by tapping I agree in the app. They form a binding agreement between you and us, together with our Privacy Policy. Section 19 asks you to resolve disputes through individual arbitration. You can opt out of that within 30 days, and it never takes away the consumer rights your country's law gives you.

1. What RentSynk Is (and Is Not)

RentSynk is a platform. It helps property owners, tenants, independent service providers and people looking for property find each other and keep records: tenancies, rent ledgers, payment proofs, receipts, rental agreements, a directory of service providers, and property listings for rent or sale.

Legally, RentSynk is an intermediary. That means an "intermediary" under section 2(1)(w) of India's Information Technology Act, 2000; a "hosting service" under the EU Digital Services Act; and an "interactive computer service" under 47 U.S.C. §230 in the United States. Users create the content you see: profiles, listings, descriptions, photos and ratings. We do not write, verify or endorse it.

RentSynk is not:

• a party to any lease, sale, rental agreement or service engagement made between users;
• a payment processor, bank or escrow service. Money moves directly between users, outside the Service; we only record what users report;
• a real-estate broker or agent;
• a law firm. Agreement templates and generated documents are a convenience and are not legal advice;
• an employer, agent, guarantor or insurer of any service provider or property poster.

2. Eligibility and Accounts

• You must be at least 18 and able to make a binding contract.
• You sign in with a one-time code sent to your phone. Keep your phone and number secure: what happens in your account is attributed to you.
• One account per phone number. Only one phone can be signed in at a time, and signing in on a new phone signs out the old one. A web browser has its own separate slot.
• Give accurate information (your real name, genuine property and payment details) and keep it current.

3. Roles

An account can hold one or more roles: Owner, Tenant, Service (provider), Looking for services, or Property Listings. You can change most roles in Settings. Every user can search the service directory and use property listings. Role-specific features only apply while you hold that role, for example background location sharing for providers who are switched to Available.

4. Prohibited Content and Conduct

You must not post, upload, share or display anything that:

• belongs to someone else and that you have no right to use;
• is obscene, pornographic, paedophilic, or invasive of another person's privacy (including bodily privacy);
• insults or harasses anyone on the basis of gender, or is racially or ethnically objectionable;
• relates to or encourages money laundering, or gambling or online games that the law does not permit;
• promotes enmity between groups on grounds of religion or caste with intent to incite violence;
• is harmful to children;
• infringes a patent, trademark, copyright or other proprietary right;
• deceives or misleads about where it came from, or is knowingly false or misleading. That includes AI-generated or altered images presented as real photos of a property or a person;
• impersonates another person;
• threatens the unity, integrity, defence, security or sovereignty of India, its relations with foreign states, or public order;
• incites any cognisable offence, prevents the investigation of an offence, or insults another nation;
• contains a virus or other code designed to disrupt, damage or limit any computer resource;
• breaks any law in force.

You also must not:

• commit fraud, for example with fake payment proofs, forged transaction references, fabricated tenancies, or advance-payment scams;
• threaten, harass, stalk or assault anyone you meet through the Service;
• discriminate unlawfully, including in housing, on the basis of religion, caste, race, sex, national origin, disability, family status or any other protected characteristic;
• list a property you don't own or aren't authorised to let or sell;
• misuse the directory or listings with spam calls, unsolicited marketing or scraping;
• manipulate ratings, or submit reports you know to be false;
• create accounts with phone numbers you don't control;
• probe, overload, reverse-engineer or bypass the Service's security or rate limits;
• get around the app stores' billing rules.

Breaking these rules can lead to removal of your content and to suspension or termination of your access (see Sections 9 and 18). As Indian law requires, we will also remind you of this at least once every three months.

5. Your Content and Shared Records

• You keep ownership of what you post: agreement text, uploaded files, photos, descriptions. You give us a worldwide, non-exclusive, royalty-free licence to host, store, encrypt, copy, resize, re-encode and display it, only as needed to run the Service and only to the people the feature is meant for. Examples: your payment proof goes to your landlord; your listing goes to everyone searching. The licence ends when the content is deleted, except for copies we must keep by law (see the Privacy Policy).
• You confirm you have the rights to everything you post, including every photo in a listing.
• Shared records belong to both parties. Rent ledgers, receipts and signed agreements are business records of both the owner and the tenant. Deleting your account anonymises your side; it does not erase the other party's copy.
• Ratings must reflect a genuine experience.

6. The Service-Provider Directory

Service providers in the directory are independent third parties. They are not our employees, agents or contractors. We do not vet them, run background checks, or verify their identity, qualifications, licences or insurance. We take no fee from them or from you for an engagement. A rating is the opinion of another user, not ours. Any engagement, price, workmanship, payment and conduct is solely between you and the provider.

If you are a provider, you are responsible for any licences, registrations, insurance and taxes your work requires, for the safety and quality of that work, and for your conduct at every customer's property. Going Available means you agree to appear in the directory and to be contacted by phone.

7. Property Listings

• A listing is public. Anyone signed in can see it, including its address, map pin, photos and price. When someone taps Contact, your phone number is shared with them and you receive their name.
• You are responsible for a listing being accurate, lawful and yours to post. That includes your authority to let or sell the property and your rights in every photo.
• A listing stays live for 60 days unless you renew it, and is deleted 30 days after it expires. You can delete it at any time.
• We don't take part in any rental or sale, check title, or hold deposits.

8. Payments, Subscriptions and Ads

• Rent: the Service records rent obligations and payments but never moves money. Disputes about whether rent was paid are between owner and tenant; receipts reflect what the owner confirmed.
• Subscriptions and in-app purchases: any paid features are billed by the Apple App Store or Google Play under their terms, and refunds follow the store's policy.
• Ads: the free tier shows third-party ads. Ad content comes from ad networks; we do not endorse it.

9. Reporting, Blocking and Moderation

How to report

• In the app: use Report on any provider's profile or any listing. Use Report a service provider (Service tab, or home screen) for a provider you can no longer find. You can add details and a photo or PDF. You receive a reference number straight away, which is our acknowledgement.
• By email, including if you don't use RentSynk: write to [email protected]. Include:
  • an explanation of why the content or conduct is unlawful or against these Terms;
  • where it is (the provider's name and phone number, or the listing);
  • your name and email;
  • a statement that you believe your report is accurate and complete.
  We acknowledge emails within 24 hours.

How quickly we act

• Within 2 hours for content that shows a person's private parts, nudity or sexual acts, or impersonates them with morphed or AI-generated images. A listing reported this way is hidden automatically, as soon as the report is received.
• Within 36 hours for complaints about unlawful content: fraud, threats and safety risks, harassment, impersonation, infringement and the other categories in Section 4.
• Within 7 days for every other complaint.
• Within 3 hours for a valid order from a court or government authority.

What we may do

A person reviews every report. We may:

• remove or hide content or a listing;
• remove a provider from the directory;
• restrict a phone number from the directory and from posting listings, including from any new account created with that number;
• suspend or close an account;
• inform law enforcement where we suspect a threat to someone's life or safety.

We decide diligently, objectively and in proportion to the problem, with due regard to everyone's rights. Where safety or the law requires it, we act immediately and without prior notice.

Automated measures

• A listing reported by three different users is hidden automatically until we review it.
• A provider reported by three different users is paused from the directory and from posting listings until we review it.
• A listing reported for sexual content is hidden on the first report.

These are interim steps. A person always makes the final decision.

Our decision

• If we restrict you, we send you a statement of reasons in the app. It says what we restricted and for how long, why, whether it followed a report, whether automation was involved, which rule applies, and how to appeal.
• If you reported, we tell you the outcome.
• We never reveal who reported you, unless a court or the law requires us to.

Blocking

You can block a provider or a listing's poster from their profile or listing. After a block, neither of you sees the other in the directory or in listings, and neither can fetch the other's number through a listing. You can unblock in Settings › Safety & legal.

Misuse

Reports you know to be false break these Terms. We may stop processing reports from someone who repeatedly sends unfounded ones.

10. Appeals and Complaints

• Appeal to us. If you disagree with a decision (as the person restricted, or as the person who reported), email [email protected] within 6 months, quoting the reference number and saying why. A person reviews every appeal, and we reverse decisions that were wrong.
• India: if you are not satisfied with the Grievance Officer's decision, you may appeal to the Grievance Appellate Committee at gac.gov.in within 30 days of receiving it.
• Courts: you can always go to court (see Section 19).

11. Grievance Officer and Contact Points

This address handles all of the following:

• complaints under India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
• requests about your personal data;
• copyright notices;
• orders and requests from authorities;
• the single point of contact for users and for authorities under Articles 11 and 12 of the EU Digital Services Act.

12. Copyright and Intellectual Property

• Report content that uses your work with Report → Uses my photos or content, or email the Grievance Officer.
• Copyright notices (United States, 17 U.S.C. §512). A written notice must contain:
  • your physical or electronic signature;
  • the copyrighted work you say is infringed;
  • the infringing material and where it is on the Service;
  • your address, phone number and email;
  • a statement that you believe in good faith the use is not authorised by the owner, its agent or the law;
  • a statement, under penalty of perjury, that the notice is accurate and that you are the owner or authorised to act for them.
  Our designated agent is the Grievance Officer above.
• Counter-notice. If your material was removed by mistake or misidentification, you may send a counter-notice under 17 U.S.C. §512(g). It must contain:
  • your signature;
  • the removed material and where it was;
  • a statement, under penalty of perjury, that you believe in good faith it was removed by mistake or misidentification;
  • your name, address and phone number;
  • your consent to the jurisdiction of the US federal court for your district (or, if you are outside the US, any district where we may be found), and to accept service from the person who complained.
  Unless the complainant tells us they have filed a lawsuit, we restore the material within 10 to 14 business days.
• We close the accounts of repeat infringers.

13. Legal Requests and Safety

We disclose user information to authorities only under valid legal process, or in an emergency involving a risk of death or serious harm, as described in the Privacy Policy. We also report suspected threats to life or safety to the police when the law requires it.

14. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. WE MAKE NO PROMISE ABOUT THE IDENTITY, CONDUCT, QUALIFICATIONS OR RELIABILITY OF ANY USER, SERVICE PROVIDER OR POSTER, OR ABOUT THE ACCURACY OF ANY LISTING, RATING OR RECORD THAT USERS ENTER.

15. Assumption of Risk and Release

You are responsible for your own dealings with other users. That covers tenancies, property viewings, sales, payments, and services that providers perform. You take on the risks of meeting and dealing with people you find through the Service.

To the maximum extent the law permits, you release us from claims, demands and damages of every kind, known and unknown, arising out of disputes or interactions between you and other users. That includes personal injury, property damage, theft, fraud and criminal acts by people you met through the Service.

If you are a California resident, you waive California Civil Code §1542, which says: "A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party."

This release does not cover: our own fraud, gross negligence or wilful misconduct; death or personal injury caused by our negligence; or any liability that the law of your country does not allow to be excluded.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND SUBJECT TO THE PARAGRAPH BELOW:

• WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA OR GOODWILL;
• WE ARE NOT LIABLE FOR LOSS ARISING FROM THE ACTS OR OMISSIONS OF OTHER USERS. THAT INCLUDES UNPAID RENT, DEPOSIT DISPUTES, PROPERTY DAMAGE AND THE WORK OR CONDUCT OF SERVICE PROVIDERS;
• OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (i) WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (ii) INR 5,000.

Nothing in these Terms limits or excludes liability for our fraud, gross negligence or wilful misconduct, for death or personal injury caused by our negligence, or anything else the law does not allow to be limited. Nothing in them affects your statutory rights as a consumer, including under India's Consumer Protection Act, 2019 and the mandatory consumer law of the EU, the UK and other countries.

17. Indemnity

You will indemnify us and hold us harmless against claims, losses, damages and expenses, including reasonable legal fees, arising from:

1. content you post;
2. your breach of these Terms;
3. your violation of any law or third-party right;
4. your dealings with other users, including any service you provide or receive and your conduct at any property.

This does not apply to the extent a loss was caused by our own fraud, gross negligence or wilful misconduct. If you are a consumer, it applies only as far as your country's law permits. We may take over the defence of a claim covered by this section, and you agree to cooperate.

18. Suspension and Termination

• By you: you can stop using the Service at any time and delete your account in the app (Settings → Delete Account) or at web.rentsynk.com/legal/delete-account.
• By us: we may remove content, restrict features, or suspend or terminate an account:
  • for a breach of these Terms;
  • to protect users or the public;
  • where the law requires it;
  • where an account creates legal risk for us.
  We do this proportionately, as described in Section 9. You get a statement of reasons and a way to appeal, unless the law or someone's safety prevents it. A restriction on a phone number also applies to new accounts created with that number.
• Sections 5, 10, 12 and 14 to 19 survive termination.

19. Governing Law and Disputes

19.1 Talk to us first. Before starting any proceeding, email [email protected] describing the dispute and what you want. We will try in good faith to resolve it within 30 days.

19.2 Governing law. These Terms are governed by the laws of India, without regard to conflict-of-law rules. For users in the United States, the US Federal Arbitration Act governs the interpretation and enforcement of Section 19.3.

19.3 Individual arbitration. Any dispute arising out of or relating to these Terms or the Service that is not resolved under 19.1 will be finally resolved by arbitration under India's Arbitration and Conciliation Act, 1996.

• A sole arbitrator decides, appointed by agreement or, failing that, as the Act provides.
• The seat and venue are Hyderabad, Telangana, India, and the language is English.
• Any party may attend hearings by video conference, so you do not have to travel.

19.4 No class actions. As far as the law permits, you and we may bring claims only individually, not as a plaintiff or class member in any class, collective or representative proceeding. No arbitrator may combine more than one person's claims.

19.5 Your right to opt out. You may opt out of 19.3 and 19.4 within 30 days of first accepting this version of the Terms. Email [email protected] with the subject "Arbitration opt-out", your name and your account phone number. Opting out does not affect anything else in these Terms.

19.6 What arbitration does not take away.

• Either party may bring an individual claim in a small-claims court that has jurisdiction.
• Either party may ask a court for an injunction against misuse of intellectual property.
• If you are a consumer in India, nothing here stops you from going to a Consumer Commission under the Consumer Protection Act, 2019.
• If you are a consumer in the EU, the UK, or any other country whose law lets consumers sue in their home courts or makes pre-dispute arbitration clauses non-binding, 19.3 and 19.4 do not apply to you. You may bring proceedings in your local courts, and the mandatory consumer protection law of your country applies in addition to Indian law.

19.7 Courts. Subject to the above, the courts at Hyderabad, Telangana have exclusive jurisdiction, for example over disputes that are not arbitrated and over enforcement of awards.

20. App Store Terms

• Your use is also subject to the Apple Media Services Terms or the Google Play Terms of Service, as applicable.
• Apple: these Terms are between you and us, not Apple. Apple has no obligation to provide maintenance or support, and is not responsible for product warranties or claims (including product liability, legal compliance or intellectual-property claims). Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

21. Changes to These Terms

We will tell you in the app before a significant change takes effect. For a material change, you will be asked to accept the new version before you continue. If you don't agree, you can delete your account. Separately from any change, we remind every user at least once every three months that breaking these Terms can lead to removal of content and suspension or termination of access.

22. General

• Severability. If a court or arbitrator finds part of these Terms unenforceable, that part is enforced as far as the law allows and the rest stays in effect.
• No waiver. Not enforcing a right is not a waiver of it.
• Assignment. You may not transfer these Terms. We may transfer them as part of a transfer of the Service, keeping your rights intact.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between you and us about the Service. The English version controls.

23. Contact

Mohammed Wasif Ul Haq (RentSynk), Hyderabad, Telangana, India
Email: [email protected]