Terms and Conditions — RentSynk

Effective date: 13 July 2026 · Last updated: 13 July 2026

These Terms and Conditions ("Terms") govern your use of the RentSynk mobile application (iOS and Android) and website at web.rentsynk.com (the "Service"). RentSynk is an independently developed application — an individual app project ("we", "us"). By creating an account or using the Service you agree to these Terms and to our Privacy Policy.

1. What RentSynk Is (and Is Not)

RentSynk is a platform that helps property owners, tenants, and independent service providers connect and manage rentals: tenancy records, rent ledgers, payment proof, receipts, rental agreement documents, and a directory of local service providers.

RentSynk is not:

• a party to any lease, rental agreement, or service engagement made between users;
• a payment processor, bank, or escrow service — rent payments happen directly between tenant and owner, outside the Service; we only record what users report;
• a law firm. Agreement templates and generated documents are provided for convenience and do not constitute legal advice. Consult a qualified professional before relying on any document;
• an employer, agent, or guarantor of any service provider listed in the directory.

2. Eligibility & Accounts

• You must be at least 18 years old and capable of entering binding contracts.
• Accounts are created by verifying a phone number via one-time password (OTP). You are responsible for keeping your device and phone number secure; actions taken from your account are attributed to you.
• One account per phone number. For security, only one device may be signed in at a time — signing in on a new device signs out the previous one.
• You must provide accurate information (your real name, genuine property and payment details) and keep it current.

3. Roles

An account may hold one or more roles — Owner, Tenant, Service (provider), or service search only — and may change roles at any time in Settings. Role-specific features (e.g., background location sharing for available service providers) apply only while that role and feature are active.

4. User Conduct

You agree NOT to:

• provide false, misleading, or fraudulent information (including fake payment proof, forged transaction references, or fabricated tenancies);
• use the Service for any unlawful purpose, or to harass, threaten, defraud, or discriminate against other users;
• list properties you do not own or lack authority to manage;
• impersonate another person or create accounts with phone numbers you do not control;
• upload malicious files, attempt to probe, scrape, overload, reverse-engineer, or bypass security or rate limits of the Service;
• circumvent the app stores' billing rules for paid features;
• misuse the service-provider directory (spam calls, unsolicited marketing, or manipulating ratings).

We may remove content and suspend or terminate accounts that violate these rules (see Section 9).

5. Content & Records

• You retain ownership of content you submit (agreement text, uploaded files). You grant us a limited license to store, process, encrypt, and display it to the users the feature is designed to share it with (e.g., your payment proof to your landlord).
• Both parties rely on shared records. Rent ledger entries, receipts, and signed agreements are shared business records between owner and tenant; deleting your account does not entitle you to erase the other party's copy of those records (they are anonymized, not destroyed — see the Privacy Policy).
• Ratings you give service providers must reflect genuine experience.

6. Payments, Subscriptions & Ads

• Rent: the Service records rent obligations and payments but never moves money. Disputes about whether rent was actually paid are between owner and tenant; receipts generated in-app reflect what the owner confirmed.
• Subscriptions / in-app purchases: paid features (if offered) are billed through the Apple App Store or Google Play under their terms. Prices are shown before purchase; manage or cancel in your store account settings. Refunds follow the applicable store's refund policy.
• Ads: the free tier displays third-party advertising. Ad content is provided by ad networks, not endorsed by us.

7. Service Providers Directory

Service providers are independent third parties. We do not vet, certify, employ, or insure them. Ratings are user-generated. Any engagement, pricing, workmanship, and payment is solely between you and the provider. Exercise the same judgment you would with any tradesperson found through a classified listing.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT RECORDS ENTERED BY USERS ARE ACCURATE.

9. Suspension & Termination

• By you: you may stop using the Service at any time and may delete your account in-app (Settings → Delete Account) or via web.rentsynk.com/legal/delete-account.
• By us: we may suspend or terminate your account, with or without notice, if you breach these Terms, create legal exposure, abuse other users or our infrastructure, or if required by law. Where practical, we will notify you and, for non-serious breaches, give you an opportunity to remedy.
• On termination, Sections 5 (records), 8, 10, 11, and 12 survive. Store-billed subscriptions are governed by the applicable store's cancellation rules.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: WE ARE NOT LIABLE FOR (a) ANY DISPUTE, LOSS, OR DAMAGE ARISING BETWEEN USERS (INCLUDING UNPAID RENT, DEPOSIT DISPUTES, PROPERTY DAMAGE, OR SERVICE-PROVIDER WORKMANSHIP); (b) INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (i) THE AMOUNT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM, OR (ii) INR 5,000.

Nothing in these Terms excludes liability that cannot be excluded by law (e.g., fraud, or statutory consumer rights in your jurisdiction — including, for EU/UK users, rights that cannot be waived).

11. Indemnity

You will indemnify and hold us harmless from claims, damages, and expenses (including reasonable legal fees) arising from your content, your breach of these Terms, or your dealings with other users.

12. Governing Law & Disputes

These Terms are governed by the laws of India, and disputes are subject to the jurisdiction of the competent courts at the operator's place of residence, except where mandatory consumer law gives you the right to proceed in your local courts.

13. App Store Terms

• Your use is also subject to the Apple Media Services Terms or Google Play Terms of Service, as applicable.
• Apple: these Terms are between you and us, not Apple. Apple has no obligation to furnish maintenance or support, is not responsible for product warranties or claims (including product liability, legal compliance, or IP claims), and is a third-party beneficiary of these Terms with the right to enforce them against you.

14. Changes to These Terms

We may update these Terms. Material changes will be announced in the app with the revised date; continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and delete your account.

15. Contact

RentSynk — an independent app project.
Email: support.rentsynk@gmail.com